Right of Withdrawal

When you purchase a digital product from us, you have a 14-day right of withdrawal, during which you can cancel your purchase and get a refund of the purchase price. To exercise your right of withdrawal, you must notify us within the 14 days, and you must not have downloaded or otherwise used the product. If you have downloaded the product, we will not be able to refund your purchase. It is important to note that certain digital products may be exempt from the right of withdrawal. Therefore, we encourage you to read our full terms of service to get all the details about the right of withdrawal and any exemptions.

Payment

We accept payment via Stripe and PayPal. When you complete a payment on our website, you will be redirected to a secure page on either Stripe or PayPal, where you can enter your payment information. We do not store your payment information on our servers, and all payments are processed securely and encrypted by Stripe or PayPal. The payment will be deducted from your account when you complete the transaction. If you have any questions or concerns regarding payment, please feel free to contact us for assistance. We reserve the right to change our payment methods and terms at any time, and any changes will be updated on our website.

Data & DDoS

We take data security seriously and take all necessary measures to protect your data against unauthorized access, alteration, or loss. However, we will not be held responsible for data loss caused by errors or defects in our systems or other external factors. We take daily backups of our systems to ensure that your data is protected in case of a failure or emergency.

We also take all necessary measures to protect our servers against DDoS attacks. We use DDoS protection at 9.51 Tbit/s to ensure that our systems are available and protected against any attacks. However, we will not be held responsible for any damages or losses caused by a DDoS attack on our systems or other external factors.

We work hard to ensure that your data is protected and available on our platform. If you have any questions or concerns regarding data security or DDoS protection, please feel free to contact us for assistance.

Support

We are always ready to help you with any questions or concerns regarding our platform or services. We primarily use our ticket system, which is P2P (person-to-person), and our email (info(at)potionhost.dk) as support channels. You can contact us via the ticket system or our email address, and we will strive to respond to your inquiry as quickly as possible.

If you need a more informal way to contact us, we can also answer your questions via Discord. Please note that our Discord channel is primarily for informal communication, and we will ask you to use the ticket system or email if you need help with a specific issue.

We do our best to provide you with a good support experience, and we will always strive to resolve any issues or questions as quickly and efficiently as possible.

Suspension

We reserve the right to suspend or terminate your services without notice if you violate any of our terms of service. Suspension may also occur if we determine it is necessary to protect our systems or other users from harm or illegal activity.

If your services are suspended, you will receive a notice from us explaining the reason for the suspension and the steps you can take to resolve the issue. We will strive to resolve any issues as quickly as possible and restore your services once the problem is resolved.

We do not take suspension of services lightly, and we will only take this action as a last resort. It is important to comply with our terms of service and avoid breaking our rules to avoid suspension of your services. If you have any questions or concerns regarding suspension of services, please feel free to contact us for assistance.

Cancellation

You have the full right to cancel your services with us at any time. You can do this by logging into our website and following the instructions for canceling services. We will confirm your cancellation and ensure that your services are suspended at the desired time.

Please note that if you have a subscription agreement with us, the cancellation will only take effect at the end of your current billing period. We will not refund any payments already deducted from your account after a billing period has begun.

We will not be held responsible for any overdrafts on your account if you fail to cancel your services in time. However, we will refund any payments deducted from your account after the services have been terminated.

We do our best to ensure that your cancellation requests are processed quickly and efficiently. If you have any questions or concerns regarding the cancellation of services, please feel free to contact us for assistance.

Personal Data

We take the protection of personal data seriously. As a user, it is important for you to stay updated on our privacy policy and any changes to it. By using our services, you accept our privacy policy. If you have any questions or concerns regarding personal data, please feel free to contact us for assistance.

Our Rights to Your Server

We have the right to control and manage files and settings for your product. This includes access to log files, IP addresses, and other technical data necessary to ensure the proper operation of our services and protect our systems and other users from harm or illegal activity.

We will always handle your data and files confidentially and comply with applicable legal requirements and standards for data protection. We will only use your data and files in accordance with our privacy policy and for purposes relevant to the operation of our services and support of your products.

If you have any questions or concerns regarding our access to your data and files, please feel free to contact us for assistance. We will always strive to answer your questions and ensure that you feel safe and protected when using our services.

Product Setup

We offer two different types of product setups: automatic and manual. Automatic setup will automatically create a server with the selected resources. Manual setup requires you to create the server yourself via our website.

We will not be held responsible for any issues or errors resulting from incorrect product setup by the user. We are happy to assist with any questions or issues you may have regarding the product, but we will not set up the server with plugins, maps, or other features beyond the scope of the product.

It is your responsibility as a user to ensure that your server setup complies with our product description and any limitations specified in our terms of service. If you have any questions or concerns regarding product setup, please feel free to contact us for assistance.

Minecraft EULA

As a user of Potionhost and lessee of a server, you automatically accept the Minecraft EULA. We assume no responsibility for any violations of the Minecraft EULA that may result in suspension or termination of your services.

It is your responsibility as a user to comply with the Minecraft EULA and ensure that your server setup complies with the EULA. We will work with you to ensure that your services comply with the EULA, but we do not assume responsibility for any consequences of a violation of the EULA.

If you have any questions or concerns regarding the Minecraft EULA or your services, please feel free to contact us for assistance. We will always strive to answer your questions and ensure that you feel safe and protected when using our services.

Storage Space

We provide 10GB of storage space for you as a lessee of our server. This storage space should only be used for server-related purposes and not for storing private or illegal content. We will monitor the use of storage space and will take action if we detect misuse.

We will not be held responsible for any data loss or errors resulting from improper use of the storage space by the user. It is your responsibility as a user to ensure that the storage space used complies with our terms of service.

If you have any questions or concerns regarding storage space, please feel free to contact us for assistance. We will strive to answer your questions and help you use the storage space correctly.

Dedicated Servers / VPS

When you order a dedicated server, please expect a delivery time of one working day before the server is ready for use. Our VPS services offer instant delivery, meaning you can get started right away.

We ask that you notify us at least one month in advance if you decide to cancel your dedicated server. Please note that failure to cancel within this deadline will result in a reminder fee equal to an additional month's rate.

Security is a priority for us. We expect you to take responsibility for ensuring that your dedicated server or VPS is protected against malicious software and attacks. We reserve the right to temporarily suspend or terminate the service if we detect potential security risks to our network or other customers. This is to protect both you and our overall network.